FAQs

ORDERING

How do I place an order?
You can place an order online at hollandcoopersale.com. Simply browse our collections, select your items, and proceed to checkout.

Can I modify or cancel my order?
Once an order is placed, we are unable to make changes or cancellations. Please ensure all details are correct before confirming your purchase.

Do you offer gift wrapping?
Currently, we do not offer gift wrapping. However, our items are beautifully packaged, making them perfect for gifts.

How do I use a discount code?
Enter your code at checkout in the designated field. Discounts are applied automatically if valid.

SHIPPING & DELIVERY

Where do you deliver?
We deliver worldwide. Shipping costs and delivery times vary depending on your location.

How long does delivery take?
Delivery times depend on your location and shipping method. Standard delivery typically takes 3-5 business days.

Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.

Do you offer express shipping?
Express shipping options are available at checkout for selected destinations.

RETURNS & EXCHANGES

What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in original packaging.

How do I return an item?
To initiate a return, visit hollandcoopersale.com and follow the returns process. A returns form must be completed.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.

Do you offer exchanges?
We currently do not offer direct exchanges. You may return your item and place a new order.

PRODUCTS & CARE

How do I choose the right size?
Size guides are available on each product page. We recommend measuring yourself and comparing with our guidelines.

How should I care for my item?
Care instructions are provided on the product label. Follow these to maintain the quality of your item.

Are your products ethically made?
We are committed to quality and ethical production. Our materials and processes reflect this commitment.

PAYMENT & SECURITY

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

Is my payment information secure?
All transactions are encrypted for your security. We do not store payment details.

Do you charge customs fees?
International orders may be subject to customs fees, which are the customer’s responsibility.